IT Support Technicians provide first-line technical support to staff, diagnosing and resolving hardware and software issues to ensure smooth IT operations.

 

Responsibilities

• Provide first-level technical support via phone, email, or in-person.
• Diagnose and troubleshoot hardware, software, and network issues.
• Install and configure computer systems and applications.
• Maintain IT equipment and ensure proper documentation.
• Escalate unresolved issues to appropriate teams.

 

Key Skills

• Strong troubleshooting and problem-solving skills.
• Knowledge of operating systems (Windows, macOS).
• Familiarity with basic networking and computer hardware.
• Good communication and customer service skills.

• Ability to work under pressure and prioritize tasks.

 

Recommended Certifications

• CompTIA A+ Certification.
• Microsoft Certified: Endpoint Administrator Associate
• ITIL Foundation.

 

Average Salary

£22k–£30k

 

 

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